Terms of service

By accessing or using aiautomationx services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users, including but not limited to:

• Website visitors and prospective clients
• Clients who have engaged our services
• Users of our automation solutions
• Partners and collaborators

aiautomationx provides business process automation services, including:

• Workflow Analysis: Assessment of current business processes
• Automation Development: Custom automation solutions using AI and modern technologies
• System Integration: Connecting disparate systems and platforms
• Training and Support: User training and ongoing technical support
• Consulting Services: Strategic advice on automation opportunities

All services are provided on a professional basis according to industry best practices and agreed-upon specifications.

You agree to:

• Provide accurate and complete information about your business needs
• Respond promptly to requests for information or feedback
• Provide necessary access to systems and data for implementation
• Use our services only for lawful business purposes
• Comply with all applicable laws and regulations
• Maintain confidentiality of any login credentials or access keys

You agree not to:

• Use our services for illegal activities or to harm others
• Attempt to reverse engineer or copy our proprietary solutions
• Share access credentials with unauthorized parties
• Interfere with or disrupt our services or infrastructure
• Use our services to compete directly with our business

Specific project terms, deliverables, timelines, and pricing are outlined in separate Service Agreements or Statements of Work (SOW). These documents supplement these Terms of Service.

Payment Terms:

• Invoices are due within 30 days of receipt unless otherwise specified
• Late payments may incur fees as outlined in your Service Agreement
• Services may be suspended for overdue accounts
• Disputed charges must be reported within 30 days

Refund Policy:

Refunds are handled on a case-by-case basis according to the specific terms in your Service Agreement. We strive for client satisfaction and will work to resolve any issues with our services.

Our Intellectual Property:

All proprietary methods, tools, frameworks, and general automation solutions developed by aiautomationx remain our intellectual property. This includes:

• Proprietary automation frameworks and methodologies
• General-purpose tools and utilities we develop
• Our brand, logos, and marketing materials
• Training materials and documentation templates

Your Intellectual Property:

You retain all rights to:

• Your business data and information
• Your existing business processes and knowledge
• Custom solutions developed specifically for your business
• Your trademarks, trade secrets, and proprietary information

Shared Rights:

Custom automation solutions developed specifically for your business are jointly owned, with you having full rights to use and modify for your business needs.

We understand that your business information is confidential and valuable. We commit to:

• Maintain strict confidentiality of all client information
• Use your information only to provide agreed-upon services
• Implement appropriate security measures to protect your data
• Not disclose your information to third parties without consent
• Return or destroy confidential information upon request

Separate Non-Disclosure Agreements (NDAs) may be executed for additional protection when required.

Our Warranties:

• Services will be performed with professional competence
• Solutions will substantially conform to agreed specifications
• We will use industry-standard security practices
• Support will be provided as outlined in Service Agreements

Limitations:

DISCLAIMER: EXCEPT AS EXPRESSLY PROVIDED IN SERVICE AGREEMENTS, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We are not responsible for:

• Results that depend on factors outside our control
• Third-party software or service failures
• Changes to your business environment after implementation
• Data loss due to client actions or system failures

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims will not exceed the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for lost profits, data, or business opportunities
• Claims must be brought within one year of the cause of action

This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

Termination by Either Party:

• Either party may terminate with 30 days written notice
• Immediate termination for material breach after 15 days to cure
• Immediate termination for insolvency or bankruptcy

Effect of Termination:

• Payment obligations survive for services already provided
• Confidentiality obligations continue indefinitely
• You retain rights to custom solutions developed for your business
• We will assist with reasonable transition activities

We prefer to resolve disputes through direct communication. If formal resolution is needed:

1. Informal Resolution: 30-day period for good faith negotiations
2. Mediation: Binding mediation through a mutually agreed mediator
3. Arbitration: Final binding arbitration if mediation fails

Disputes will be governed by the laws of the jurisdiction where our primary business is located.

Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters or extreme weather events
• Government actions or regulatory changes
• Cyber attacks or system failures
• Pandemics or public health emergencies
• Labor disputes or supply chain disruptions

Affected parties must provide prompt notice and use reasonable efforts to minimize delays.

• Entire Agreement: These terms, together with Service Agreements, constitute the complete agreement
• Modifications: Changes must be in writing and signed by both parties
• Severability: Invalid provisions don't affect the validity of remaining terms
• Assignment: Rights may not be assigned without written consent
• Governing Law: These terms are governed by applicable business law